El Sayed joined the hotel’s concierge desk in 2011, before initially joining the hotel’s pre-opening team as a guest service department official in 2007.
In his time with the concierge team, he learnt his profession inside and out, explaining, “It became a lifestyle, an art of discovering and way to help others.”
El Sayed found his joy and passion as a concierge to describe the beauty of his beloved city Alexandria to its visitors. “I recommend to visit the legendary Bibliotheca Alexandrina and its beautiful antiquities museum, where you can feel the effect of the various eras the city has passed through,” he commented. “I also highly recommend a visit to the Catacombs, with no doubt it is one of the seven wonders of the Middle Ages.”