Mandarin Oriental, Hong Kong Mandarin Oriental, Hong Kong

Hong Kong: Differently (Part 2)

The tendency among high-end travellers visiting the hub is their desire to gain authentic experiences rather than engage only in mainstream activities, such as shopping or visiting well-known tourist attractions.

Charlotte Harris, head, sales and marketing, Charlotte Travel, confirmed this, and further exemplified on unique offerings, “ High-end attractions include visiting upper-scale restaurants providing delicious local food, sailing on a luxurious old junk boat on Victoria Harbour and getting a tailored suit made from one of the oldest and the most reputable tailors in the town.”

Noticing the guests’ inclination to connect with local customs and nature, Pottinga, also confirmed that discerning visitors search for a break from usual urban daily life, therefore opt for unique tourist experiences, such as a walking tour to the vibrant district of Hung Hom, where one can fully indulge in the destination’s history and its authentic local culture.

On the other hand, the destination also has enough on offer for opulent travellers keen to discover authenticity in a contemporary style.

Commenting on guests’ requests to taste local daily life, thus highlighting the city’s wet, fruit or flower markets, Louisa Wu, director, commerce, Mandarin Oriental ,Hong Kong, shared an insight, “Some of [the guests] want to pay a visit to older districts of Hong Kong such as Yau Ma Tei, Wan Chai and Shek Kip Mei, exploring a different side of Hong Kong which they seldom see in media.

These areas reflect local living and the hustle and bustle of the local life.”

Harris pinpointed that a popular habit among visitors is to spend their time in the destination eating, therefore emphasised that a discerning traveller’s list should include widely available Michelin-star dining outlets.

Richard Woss, managing director, Hong Kong, ATI Travel, elaborated on the quality culinary offerings and recommended indulging in Michelin-star Dim Sum dishes, to experience uniquely designed food and wine pairing dinner packages or behind the scene moments such as tours through high-end restaurants.

Adding to the bucket of exclusive authentic options, he further mentioned after dinner Out & About programmes, providing guests with special passes to members only venues.

Exploring the authenticity through modern art is yet another aspect attracting affluent visitors to the destination.

Vivian Chau, general manager, J Plus Hotel by YOO, revealed that to reflect such interest in art and urban culture and to foster a burgeoning international arts scene the property enhances unique guest experiences with regular pop-art exhibitions in its exclusive art space.

SPECIAL REQUESTS GUARANTEED

Being a high-end hospitality haven, the metropolis reflects hoteliers’ efforts to win the loyalty of discerning guests by maintaining superior services and customised offerings.

Wu elaborated that an ability to create wow moments is what further creates strong relationships with guests. And it appears that Hong Kong hoteliers and travel providers mix the right ingredients to stand-out and exceed any expectations.

Pottinga, exemplified that the trend of luxury guests travelling as large families lead to developing more flexible accommodation along with a designated Very Important Kids (VIK) Programme, a scheme for privileged kids.

Elaborating on the bespoke facilities, he further mentioned the recently launched HP Club membership programme, boasting exclusive benefits along with the property’s one of a kind private pier that fits with the guests’ privacy along with requirements, offering exclusive access of off-site events with chartered boats, including touring the city through its waters.

Shedding more light onto hoteliers’ ability to meet guests’ special requests, Wu, unveiled, ”We once turned our function room into settings of Hong Kong in the old days for an event of our guests.”

To attain to individual desires of opulence-seeking guests, she underlined an inevitable role of the concierge team facilitating private designated excursions led by local tastemakers, with a limousine transport option.

Harris, summarised, “[…] Specialising in creating personalised travel experiences for travellers who have done and seen it all and tailor-made itineraries to fit into our clients’ exact requirements is our forte. […]”

Hong Kong is a symbol of genuine extraordinary hospitality with no limits imposed on discerning travellers’ ideas when it comes to collecting unforgettable memories.

The ability of service providers to go the extra mile in catering for affluent guests redefines the high standards of luxury travel, motivating opulent visitors to return to this cosmopolitan yet oriental hub, which appears to have it all.